QVCC | BUSCOM
IMU CHAPTERS
Ch 1
>
Communication Process & Channels
Stages of Team Development
5 levels of communication
Communication Systems and Forces
Dimensions of Human Behavior
Infographic
Important Terminology
Completion
Ch 2
>
Maslow's Hierarchy of Needs
Motivation | M HofN
Johari Window
The Johari Window | Video
The Johari Window | video 2
Theory X and Y and Group Roles
HofN | 8 LEVELS
Important Terminology
Completion
Ch 4
>
p2|Active/Passive Video
Process for Written Messages
Drafts
Writing the First Draft First
Readability
HBR Article
Business Writing Checklist
Completion
Important Terminology
Ch 5
>
Where did email come from?
Video | Before you hit send!
Video | Effective Business Emails
The Memo
>
Format considerations
>
Video | Writing a Business Memo
Completion | Survey
Functions
Ch 6
>
Video | Writing an Effective Good-News Message
>
Opening | Body | Closing
Infographic | Writing Tips
Additional Considerations
Audience and Authority
Completion
Ch 7
>
Managerial Profile
Empathy not Sympathy
10 Key Points [pg 1]
10 Key Points [cont]
Say | Think | Do | Feel
How to Deliver Bad News to Employees
Video | Delivering Bad News
Summary
Completion
BEFORE YOU HIT SEND!
Watch the brief 1.38 minute Youtube video below that emphasizes some simple, yet important features of using email in business.
HOME
NEXT
END