QVCC | BUSCOM
IMU CHAPTERS
Ch 1
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Communication Process & Channels
Stages of Team Development
5 levels of communication
Communication Systems and Forces
Dimensions of Human Behavior
Infographic
Important Terminology
Completion
Ch 2
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Maslow's Hierarchy of Needs
Motivation | M HofN
Johari Window
The Johari Window | Video
The Johari Window | video 2
Theory X and Y and Group Roles
HofN | 8 LEVELS
Important Terminology
Completion
Ch 4
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p2|Active/Passive Video
Process for Written Messages
Drafts
Writing the First Draft First
Readability
HBR Article
Business Writing Checklist
Completion
Important Terminology
Ch 5
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Where did email come from?
Video | Before you hit send!
Video | Effective Business Emails
The Memo
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Format considerations
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Video | Writing a Business Memo
Completion | Survey
Functions
Ch 6
>
Video | Writing an Effective Good-News Message
>
Opening | Body | Closing
Infographic | Writing Tips
Additional Considerations
Audience and Authority
Completion
Ch 7
>
Managerial Profile
Empathy not Sympathy
10 Key Points [pg 1]
10 Key Points [cont]
Say | Think | Do | Feel
How to Deliver Bad News to Employees
Video | Delivering Bad News
Summary
Completion
Additional Considerations
__________________
Audience
Authority
FUNCTION
Format
Visualize Your News!
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